The door closer's guide arm is probably dirty. Clean the residue with a cloth and add grease.
Caution: never add grease remover to your elevator door components. You risk damaging certain parts.
This may be due to the door panels: if they're billiard-cue shaped, they'll bang.
You can also intervene on the opening and closing speed.
Finally, it can also come from the encoder. It's located either in the motor or directly on the operator.
You need to adjust the door closer. If this doesn't solve the problem, the part will have to be replaced.
• Start by wiping down the RX/TX barriers.
• The reopening cell (if fitted) is not properly adjusted, or even out of order.
• The close command relay is not giving the signal.
• There may also have been a break in the wiring.
• If the control board has recently been replaced, check the limit switch or impulse parameters, as well as the NO and NC connections.
• Door re-open button or floor button remains blocked
This may be due to a shunt or the landing door locking system.
The problem comes from the landing door or car shunts: Start by wiping the contact transmitter and receiver with a cloth. If the elevator doesn't restart, try adjusting the shunt, as its fastenings may have come loose.
Closing limit switch problem.
The problem is with the locking system: adjust the lock settings.
The error codes and their solutions are as follows :
Err0 - End of fault : Normal operation restored
Err1 - Memory fault – Operates in fail soft mode : Reprogram all the parameters and do the travel learning again and save the parameters.
Err2 - Blank power card – Blocks the motor commands : Check the shieldings, internal foreign body, link braid between cards, etc.
Err3 - High temperature - Wait for the temperature to decrease by 5°C : The motor can no longer be commanded during this time interval.
Improve the ventilation of the motor and card, lower the voltages U1, etc.
Err4 - Motor overcurrent detected - Stops the motor for 0.5 seconds. : If the fault occurs more than five times in less than a minute, the message remains displayed and the motor can no longer be commanded for 1 minute.
Check the motor, wirings (short-circuit), voltages U1.
Err5 - Overload detected Reduces the value of the voltage applied to the motor to limit the overload. : Check the motor, reduce the voltages U1, ventilate better.
Err6 - Counting or driving fault Operation goes into fail soft mode. : Check the encoder, motor, increase the voltages U1.
Err7 - Mains overvoltage fault (higher than 270V) : Mains voltage too high or voltage generated due to a slowing down of a heavy door with a Brushless motor. Does not block the motor commands, but could destroy the power supply. : Change the mains power supply to reduce the voltage or lower the deceleration slopes.
Err9 - Logic card and power card incompatible - Blocks the motor commands. -Power card version unsuitable for the command card version- The command card version was upgraded without changing the power card version : Reprogram the cards in the factory.
Err10 - Hall effect sensor fault or bad motor choice - Operation goes into fail soft mode ; vibrations occur when the door is at the end stop - Encoder read fault : Hall effect sensors defective or disconnected : Make sure that the parameters are not set for a Brushless motor when an Asynchronous motor is in operation. Check the wiring of the Hall effect sensors if a Brushless motor is used.
Err12 - Coder error
Please refer to the manual of your control board, where error codes are listed with specific instructions for each case. If you are unable to resolve the issue by following the instructions, do not hesitate to contact our technical assistants.
Milad Maalouf at milad.maalouf@slycma.com or by phone at +33 (0)7 85 79 05 25.
We guarantee the availability of spare parts for at least 10 years from the date of purchase. For certain specific parts, this availability may be extended up to 30 years. If you need a spare part, feel free to contact us to check its availability.
If you need assistance with door assembly, we recommend checking out our online tutorials.
If you have specific questions or encounter difficulties, please feel free to contact our technical assistants.
Milad Maalouf at milad.maalouf@slycma.com or by phone at +33 (0)7 85 79 05 25.
The payment methods are defined with your technical sales representative when creating your customer account.
"Backordered" items When backordered items are identified, you will be informed upon delivery via a yellow slip. In this case, the missing part will be sent to you as soon as it is back in stock. "Omitted" items For omitted items, please contact Amanda AGUIAR-PITA, order manager, by email at sav@slycma.com with the subject “Missing/Backorders” or by phone at +33 (0)4 78 16 06 28.
When receiving an order from SLYCMA, the first thing to do is check the condition of the parcels and pallets. If you suspect damage to a part or observe damaged components : please issue a reserve on the delivery receipt. This reserve will allow you to act against the carrier via a registered letter. Note : This must be sent within 48 hours ! If you have any doubt, please feel free to contact Marwa as soon as possible by indicating "Transport Damage" in the subject line of your email sent to sav@slycma.com. You can also reach her by phone at +33 (0)4 78 16 06 31.
Even if you accepted the delivery without issuing a reservation, we encourage you to contact us as soon as possible if you notice any damage to the equipment. In this case, please provide us with the following information so we can assess the situation :
• The order number
• Photos of the visible damage
• A detailed description of the problem encountered We will review your request and, depending on the circumstances, we may consider solutions subject to the case analysis. Please don’t hesitate to contact us at sav@slycma.com. You can also contact Stéphane Jacquard by phone at +33 (0)6 07 72 64 80.
If you have received a non-compliant product (defective, damaged, or incorrect), please contact our customer service as soon as possible. You can contact Stéphane Jacquard at sav@slycma.com or call him at +33 (0)6 07 72 64 80. The following information will be required:
• Order number
• Description of the issue
• Photos of the non-compliant product
Products can be returned if :
• They are defective or damaged upon receipt.
• You received an incorrect product (order mistake).
Returns are only possible for products in new condition, in their original packaging, and delivered within fifteen (15) calendar days. No returns will be accepted without express consent from SLYCMA.
If the product is defective, damaged, or incorrect, return shipping costs will be covered by us. We will arrange for the return via our usual carrier. If the return is due to your error (e.g., incorrect order), the return costs and organization will be at your expense.
Step 1 : Contact our customer service to report the issue and obtain a return authorization.
Step 2 : Carefully package the product in its original packaging or suitable packaging.
Step 3 : Attach the delivery note, a copy of the invoice, and any other requested documentation.
Step 4 : Ship the product to the address provided by our customer service.
As soon as we receive your returned product, we will send you a confirmation email. We will process your return request as quickly as possible and inform you of the status of your refund or exchange.
If you have not received your refund or replacement after [timeframe], please contact our customer service at sav@slycma.com or at +33 (0)6 07 72 64 80. We are committed to processing your request as soon as possible.
Customized products generally cannot be returned unless they are defective or do not conform to the order. In this case, please contact us at sav@slycma.com or at +33 (0)6 07 72 64 80.
The contractual warranty is valid for a period of twelve (12) months from the delivery of the product to the customer.
In accordance with articles 1641 and following of the French Civil Code, the customer benefits from the legal warranty against hidden defects for catalog products. This warranty is limited to the replacement or repair of defective products or components, or the reimbursement of products affected by a defect. No additional damages, including labor costs or other compensation, may be claimed.
The warranty, whether legal or contractual, does not apply if the product has been used in an abnormal manner, contrary to the user manual, or if it has been improperly maintained, stored, or assembled. Also excluded from the warranty are damages caused by natural wear or misuse, including non-compliance with technical specifications.
In case of a warranty exchange, simply contact Cindy MERAUD at sav@slycma.com with the subject line "Warranty Exchange," or by phone at +33 (0)4 78 86 86 87. The part will be sent to you as soon as possible.
Upon receiving your package, you will find a return slip. As part of our quality process, we kindly ask you to return the presumed defective part. It will be analyzed to identify the cause of the malfunction.
The delivery method and location are determined at the time of order registration, based on your conditions or special requests.
The order can be delivered to your agency or picked up via click and collect at Brignais or one of our Parisian agencies. You choose !
What are the delivery times for orders?
For agency deliveries:
• For any order received before noon, shipping will occur the same day (*).
• For orders received in the afternoon, shipping will be done the next day (*). (*) subject to stock availability
For clicks and collect:
• Available within 2 hours, subject to stock availability and opening hours.
For any requests, contact our sales administration at +33(0)4 78 86 81 00, and our team will guide you.
Follow this link to find out how: https://my.slycma.com/fr/effectuer-une-demande-de-devis
All the steps are explained here: https://my.slycma.com/fr/sauvegarder-un-panier
Visit the following page to identify your door: https://my.slycma.com/fr/identifiez-votre-porte
Please copy the following link into your web browser : https://my.slycma.com/index.cfm?action=login.forgotPassword
A My Slycma account gives you access to an e-shop dedicated to spare parts for Slycma doors. You will also find all the technical and commercial documentation you need, such as notices, commitments of conformity and EU type declarations. It's a practical, comprehensive tool to help you manage your projects and supply spare parts.
To obtain access to My Slycma :
• If you are a customer company, you can apply via the contact form.
• If your company is not yet a client, please fill in the company account creation form to access our platform.
Payment methods are defined with your technical sales representative when your customer account is created.
Your invoice is issued once the equipment has been dispatched or collected.
The delivery method and location are determined at the time the order is placed, according to your specific conditions or requests.
The order can be delivered either to your branch or to your worksite.
It can also be picked up at the Brignais factory or at our Chilly Mazarin agency.
Contact sales administration at +33(0)4 78 86 81 00 and let yourself be guided.
Contact sales administration at +33(0)4 78 86 81 00 and let yourself be guided.
Contact sales administration at +33(0)4 78 86 81 00 and let yourself be guided.
On an ARC, the delivery date appears on the line for the first item. Two dates are indicated : the requested lead time and the scheduled lead time. The stated lead times are calculated up to the delivery address specified in the order.
We commit to sending your ARC within 48 hours for standard orders.
Orders must be sent to slycma@slycma.com, accompanied by the documents requested during the quoting process.
Send to slycma@slycma.com
- The validated quote
- Your order number
- The requested documents with the quote
On a quote, the estimated delivery time appears in the text block under the offer number.
We commit to sending your quote within 24 to 48 hours. Once your request is received, our team processes the information promptly to provide you with a detailed proposal tailored to your needs as quickly as possible.
To request a quote, several options are available to you :
• By phone or email slycmadevis@slycma.com, directly contacting our team.
• By reaching out to your designated technical sales representative for personalized assistance.
• Directly online on the corresponding product page, where you can quickly submit your request.
The manuals are attached to your emails containing your acknowledgement receipts (ARC), the compliance commitments and the EU certificate are sent to you with the delivery notes. All of these documents are also available on My Slycma, in the Services and Documentation section.
Don't have an account yet ? -> Request access
We offer a wide range of finishes to meet your specific needs. To explore all the available options, please visit the page dedicated to our finishes. If you have any questions or need personalised advice, please do not hesitate to contact your technical sales representative.
The photos on our website are provided for illustrative purposes only and are not contractually binding. They may not exactly reflect the final product, as variations may exist depending on specifications.They may not exactly reflect the final product, as variations may exist depending on the technical specifications, options or customisations chosen. We make our best to represent our products accurately, but it is possible that minor differences may appear.
Choose your department to see which sales representative is assigned to you on our page "The Team" .
If you need help with your surveys, we have detailed tutorials to guide you through each step. If you have any further questions or can't find what you're looking for, please don't hesitate to contact our technical sales team, who will be delighted to support you.
Our headquarters are located at 235 Rue du Général de Gaulle, Brignais (69530).
Our Paris offices are located at :
• 34 Route de Longjumeau – 91380 Chilly-Mazarin
• 16 Rue Maurice Thorez – 93200 Saint-Denis
SLYCMA designs and manufactures a wide range of landing and car elevator doors, suitable for new installations, modernization, and repair projects. Our solutions include swing doors, automatic doors, glazed models, fire-rated doors, and custom-made options.
Yes. Our design office and technical sales team support you at every stage, even for the most technical projects. From custom design to commissioning, we bring our full expertise to meet your specific needs.
Absolutely. We maintain a full inventory of spare parts, available through our My SLYCMA platform, with fast click & collect options. We cover both our own products and those from other major brands.
All our doors are designed and manufactured in France, at our facility near Lyon. This local production ensures high quality, responsiveness, and compliance with European standards.
