SLYCMA Support:The Signature of Exceptional Service!

At your side every step of the way, with personalized project support

Expert teams to guide you at every stage

At SLYCMA, we are committed to delivering high-quality support built on our elevator expertise and dedication to French manufacturing. We work alongside you from the design phase to the final delivery—and beyond—to ensure complete satisfaction.

Elevator-specialized technical sales engineers
A responsive and attentive customer service team
Our Design Office: your partner for custom-made projects
Technical assistance from commissioning and beyond
Spare parts specialists for fast service restoration
A skilled workshop team to craft the perfect door for your elevator

Our commitments

Certified elevator doors for high-quality projects

What would our tailored support be without certified products? Learn about the standards that apply to our landing and car elevator doors.

Standards and certifications

Our support through 5 expert services

Field sales team:

On-site or video inspections, recommendations, project follow-up

Customer service:

Quotes and order processing within 48 hours, meeting deadlines and managing shipments.

Design office:

Special projects: custom studies, testing of complex products. Product development: responding to market needs by designing new products.

Technical support:

Preventive and corrective maintenance, commissioning in Lyon and Paris.

Spare parts service:

Spare parts order management and production tracking.

On-site support from technical sales representatives

Our technical sales representatives are your dedicated contacts, providing personalized support throughout your project. They combine two essential roles: technical and commercial.

Technical role: Our experts visit your sites or assist you via video call. They take measurements, check project feasibility, and advise you on the most suitable products. Once the work is underway, they remain available to answer questions and guide you through to completion.
Commercial role: Thanks to their expertise, our technical sales reps understand your specific needs and offer the most relevant SLYCMA solution. They also keep you informed about new products and our commercial policy.

Contact my local expert

Customer service: seamless support from start to finish

At SLYCMA, Customer Service plays a key role in every step of your project. We continue to support you even after delivery, with an optimized request management process.

Quote preparation: Whether requested directly by you or passed on by our technical sales team, our customer service team is committed to providing your quote within 48 hours. The document includes a detailed budget and estimated lead time, based on the information provided with the request.
Order processing: Upon receipt of your order, our team registers it and sends you an acknowledgment within 48 hours. This document confirms the products to be delivered and the estimated delivery date.
Manufacturing launch: Once your order is registered, procurement begins and production follows a precise schedule. During manufacturing, the shipment is scheduled and you receive an email confirming dispatch.
Post-delivery support: Follow-up continues after delivery, thanks to a structured service organized into four teams. All your requests are centralized via a single email address and a dedicated phone number, ensuring fast and efficient support. Our after-sales service has been redesigned to be even more responsive and effective, meeting your needs well beyond delivery.

Contact customer service

Support from the Design Office

SLYCMA’s support doesn’t stop at sales and commercial follow-up. Our Design Office plays a key role, with two main areas of focus:

Special projects: This team handles your custom requests, prepares detailed instructions, and performs tests in our lab for complex products before shipping.
Product development: Anticipating market needs, this team conducts technical and regulatory studies to design ever more efficient products, in collaboration with management and sales.

Contact the design office

Tailored technical support: from commissioning and beyond

We offer comprehensive support, including technical assistance. Our teams are available to help with both preventive and corrective maintenance of your equipment, and to assist with commissioning your installations in Lyon and Paris. This ensures optimal operation and maximum responsiveness in any situation.

Contact technical support

Spare parts service: your ally for all your repairs

SLYCMA also supports your repair operations with a comprehensive spare parts service.

If the product is in stock: Orders placed before noon are shipped the same afternoon. Orders placed in the afternoon are shipped the next day. You can also collect your parts directly from our counters in Lyon or Paris. Please contact our customer advisors beforehand to check stock availability.
If the part is not in stock: Our teams will inform you of the delivery time when the quote is created.

Spare parts service

In brief

At SLYCMA, customer support is more than just a promise—it's a full commitment, from recommendations to delivery and beyond. We do everything we can to ensure an exceptional customer experience that meets your needs at every stage of your project.

Ils nous font confiance